Need Help? 877-723-8116

"We understand and respect your concern about privacy. We realize that your personal information is given to us for purchasing and shipping reasons only."

Corey Tisdale,
ShoppersChoice.com,
COO

ShoppersChoice.com, LLC owns and operates over 70 web sites including but not limited to BBQGuys.com, OutdoorKitchensDepot.com and UltimatePatio.com. All purchasing transactions take place over a secure connection. This means that while theoretically someone could be listening to the conversation between your computer and our server, they could not understand it. It is encrypted with the highest standards and latest technologies possible. As for personal information, we will not give any information you confide in us to any other companies without first receiving consent from you. We realize that your personal information is given to us for purchasing and shipping reasons only, and we respect that. If you have any questions, please call us toll free at 1-877-723-8116.

Item Info and Pricing:

ShoppersChoice.com reserves the right to change item pricing or information at any time. As a result, prices on our website may not be accurate. If an item is ordered off of the internet before we have updated our prices, the purchaser will be notified and given the option to cancel or pay the difference. If the price of an item is lowered after a purchase is made, ShoppersChoice.com will not refund the difference to the customer.

In some instances, we may show a picture that does not exactly match the product but helps illustrate what it will look like. Some examples include: shirts where we only have a picture of one color but we are offering several colors; gas logs where we show a 24 inch log set but offer other sizes, etc. In these instances, we will ship you the item you order (even though it may be slightly different than the image). Please check the product information and specs before you purchase.

*Discounts & Coupon Codes:
Please note that a coupon code may not work for all brands. Some of our products are already set to the minimum price the manufacturer will allow us to advertise..

Shipping:

We do ship to APO/FPO addresses, but such shipments are subject to USPS size, weight, and content restrictions. If we cannot send your package to your APO/FPO address, we will contact you. APO/FPO shipments may be subject to additional shipping fees. If you will be charged any additional shipping, we will contact you to notify you of the fees and give you a chance to adjust your shipping address if you so desire.

All shipments, unless specifically denoted, are curb-side shipments. All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, ShoppersChoice.com can not be held responsible for damages that may occur during delivery. It is the customers responsibility to inform us of any problems with this type of delivery at the time of purchase. ShoppersChoice.com is not responsible for shipping costs on merchandise not delivered due to a shipping companies inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In home delivery is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it.

Remote or hard-to-reach areas (example: Martha's Vineyard, etc.) may incur additional shipping fees. This applies to Free Shipping and regular shipping orders. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of the additional charges.

If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.

ShoppersChoice.com does not charge shipping on items with a free shipping icon next to them on our website when shipped to US locations, except for Alaska and Hawaii. Shipments to Canada, Alaska and Hawaii are not eligible for free shipping. All Canadian, Alaska and Hawaii shipments are sent via UPS Worldwide Express, and as such require an individual quote. If you order via the phone, you will be notified of the extra shipping before you place your order. If you order online, a customer service representative will contact you shortly after your order is placed with the additional shipping charges (before the item is shipped). The customer is responsible for all duties and tariffs on Canadian, Alaska and Hawaii shipments.

The customer is responsible for all duties and tariffs on Canadian shipments.

We use UPS or FedEx for smaller items, and larger items go freight. We reserve the right to choose which freightway carries your shipment. We do not, however, control the shipping companies (freight or UPS). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times. Basically we only know what they tell us from that point on. We wish we had more direct control over shipments, but that is not how shipping companies work.

If your shipment arrives through a typical delivery service such as UPS or FedEx, you have 3 days to call us at 1-877-723-8116 to report the damage.

If your order ships via freight, please consider the following points:

• Make sure that the pallet/piece count on the delivery receipt matches the number of pallets/pieces you receive.
  • If you are missing pallets or pieces, note this on the delivery receipt before you sign it. Ex: "Received 4 of 5 pieces"
  • Call us at 1-877-723-8116 immediately to let us know you are missing pallets/pieces. We will find them and get them to you as soon as we can.
• Inspect the packaging for external damage.
  • If you notice exterior damage:
    • Open the box and inspect for concealed damage before signing the delivery receipt.
    • If you notice external damage and the driver will not let you inspect the inside of the package or the driver will not let you note damage on the delivery receipt, refuse the shipment and call us immediately at 1-877-723-8116.
      • If you refuse the shipment in this manner, it does not invalidate your order and we will still work diligently to get your order to you in good condition as quickly as possible.
    • Note any damages to the packaging or products on the delivery receipt by specifically writing the word "Damaged" before signing.
      • Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition.
    • If there is no visible exterior damage, please sign for your freight and specifically write this note on the delivery receipt: "Did not inspect for concealed damage".
      • Please inspect your items for concealed damage after the driver has left. You have 3 business days to call us at 1-877-723-8116 us to report concealed damage.
• If you authorize the freight company to leave freight without a signature, ShoppersChoice.com cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition.

Our in-stock orders will probably take about 7-14 business days to reach a customer. Any custom orders will take approximately 6-8 weeks. We ship to continental U.S. locations and Canada only.

We also offer a White Glove Delivery Service on some products. With this shipping option you can have your larger or heavier items set up inside or in your backyard. Please view this link for more information on this service.

Product Exchanges or Returns:

Click here to request a return form

Our ShoppersChoice.com 100% Satisfaction Guarantee allows you to return any product within 90 days from date of shipment for a full refund of the purchase price (this does not include your original shipping fees).

In order for a return to be covered by our 100% Satisfaction Guarantee, items must be:

On any return, the customer is responsible for all shipping charges, including any costs incurred in getting the product both to and from the customer, regardless of whether shipping was originally charged or not. If we sold or shipped you the wrong item, we will refund your entire amount.

If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.

All returns require previous communication with ShoppersChoice.com and a valid RMA (Return Merchandise Authorization) Number. Please do not simply ship items back. Items must be returned prepaid in resaleable condition with all documentation, hoses, etc. Please package your shipment well and insure your shipment. If your return arrives to us damaged, you will have to file a claim with the shipping company to be reimbursed for the product. We are not responsible for damages during shipping on returns. Contact us to schedule a return and check back with us several days after you have shipped it. We will not be held responsible for a refund if a follow up call is not made by the customer.

If an item is damaged upon arrival, or if we sent the wrong item, we will pay for the return shipping, and we will get the correct item to you at no extra cost. Customer must notify us within (3) days of receipt of any shipping damages. Customer is responsible for any damage to the product when shipping back to us. Please call us toll free at 1-877-723-8116 to report this issue and we will gladly help you out.

If an item is shown as delivered by the shipping company and has not arrived, or if the item is shown as undelivered and has not arrived, please contact us within (21) calendar days of the expected delivery date to report a missing delivery. Please call us toll free at 1-877-723-8116 to report this issue and we will gladly help you out.

The 100% Satisfaction Guarantee IS NOT covered if:

Live Plant Orders:

All direct shipments of flower/plant products are guaranteed* to arrive fresh and beautiful every time you order. If you are not 100% satisfied with the freshness or quality of the product upon arrival, we will be happy to replace it at no additional charge.

To ensure that your gift arrives in a timely fashion, please check that all information entered on the order form is complete and accurate. Most of our products are delivered next day by Overnight Courier. All orders have a signature release that enables the courier to release the shipment at the requested location without a signature (if deemed to be a safe location). This may not apply to apartments, hospitals, schools and companies, where a signature may be requested. Ultimately it is up to the courier whether or not to leave the package.

*This guarantee applies to orders for which we have received complete and accurate delivery information. Any necessary address corrections required once the package has been shipped** or acts of GOD will cause all guarantees to become null and void.

*For live flowers, guarantee is valid for 7 days. Any problems must be submitted to our Customer Service department within 7 days of receiving all live flower products.

*For live plants, guarantee is valid for 30 days. Any problems must be submitted to our Customer Service department within 30 days of receiving a live plant product.

**Extra fees also apply.
Click here to request a return form

Google Checkout

Due to the way that Google Checkout operates, orders using it cannot be modified after they are placed. This includes but is not limited to: change of billing address, change of shipping address, change of shipping method, expedited shipping, addition of items to the order, and removal of items from the order. Should any of these changes be needed, the order must be cancelled and the items ordered again with Google Checkout containing the correct information, or the order must be placed using the ShoppersChoice shopping cart checkout. Please see http://www.google.com/support/checkout for more information.

Customer Safety & Security

All purchasing transactions take place over a secure connection. This means that while theoretically someone could be listening to the conversation between your computer and our server, they could not understand it. It is encrypted with the highest standards and latest technologies possible.

Also, our site is checked daily to verify the security of our site and your transactions.

Customer Privacy

As for personal information, we will not sell any information you confide in us to any other companies without first receiving consent from you. We realize that your personal information is given to us for purchasing and shipping reasons only, and we respect that. If you have any questions, please call us toll free at 1-877-723-8116.

We use a third-party service provider to serve ads on our behalf across the Internet. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please click here.

We use a third party to send email alerts. If you sign up for any of our email alerts, the third party will have access to your email for the purposes of sending out correspondence pertaining to ShoppersChoice only, and has no authorization to use your email address for any purpose other than sending messages from us to you. If you sign up for these alerts and wish to unsubscribe later, you may use the unsubscribe link on the bottom of any email message we send, or you can contact us.

Sales Tax:

We are required to charge tax on purchases made from Louisiana. The sales tax rate is 4 percent for Louisiana. This amount will be added to your merchandise total and reflected on your credit card charge. We do not collect sales tax on orders shipped outside of Louisiana.

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